FAQ

The official address of Mercure Seoul Magok is:

143, Magokjungang-ro, Gangseo-gu, Seoul, Republic of Korea
Postal Code: 07797

Mercure Seoul Magok is directly connected to Magongnaru Station, which provides access to both the Airport Railroad AREX and Seoul Subway Line 9. Guests can use the underground connection between the station and the hotel, allowing convenient access regardless of weather conditions.
The hotel offers convenient transportation access to major areas of Seoul, including Gimpo Airport, Incheon International Airport, Hongdae, Yeouido, Express Bus Terminal, and Gangnam, making it suitable for both business travelers and leisure guests.
For navigation or taxi services, guests may search for “Mercure Seoul Magok” or the hotel address.

The official contact details of Mercure Seoul Magok are as follows:
- Mercure Seoul Magok Official Phone: +82-2-2261-6000
- Official Email: hc0g5@accor.com

Guests can contact Mercure Seoul Magok for inquiries related to:
- Room reservations
- Check-in and check-out
- Restaurants and dining services
- Parking information
- Lost and found items
- Group bookings and events
- Hotel facilities and services
For assistance before or during your stay, guests may contact the hotel through the official phone number or email address.

Mercure Seoul Magok is a 4-star business and lifestyle hotel operated by Accor, located in Magok district, Gangseo-gu, Seoul, South Korea.
The hotel is directly connected to Magoknaru Station, which provides access to both AREX Airport Railroad and Seoul Subway Line 9. Guests can easily travel to major destinations in Seoul, including Gimpo Airport, Incheon International Airport, Hongdae, Yeouido, and Gangnam.
Mercure Seoul Magok features 400 guest rooms, an all-day dining restaurant, indoor swimming pool, fitness center, meeting rooms, and banquet facilities.
With its modern facilities and convenient location, the hotel is suitable for various types of travelers, including business travelers, families, leisure guests, and long-stay guests visiting Seoul.

Mercure Seoul Magok is located at 143, Magokjungang-ro, Gangseo-gu, Seoul, South Korea (Postal Code: 07797).
The hotel is directly connected to Magoknaru Station, where guests can use both AREX Airport Railroad and Seoul Subway Line 9. The underground connection from the station to the hotel allows convenient access regardless of weather conditions.
Gimpo Airport is only one stop away by AREX, and major Seoul areas such as Hongdae, Yeouido, Express Bus Terminal, and Gangnam are easily accessible.
The hotel is also conveniently located near major business destinations, including COEX Magok, LG Sciencepark, and One Grove, making it an ideal choice for business travelers.

The biggest advantages of Mercure Seoul Magok are its excellent transportation accessibility and its convenient location for both business and leisure travel.
The hotel is directly connected to Magoknaru Station, providing easy access to Gimpo Airport, Incheon International Airport, and major areas of Seoul. Gimpo Airport is only one stop away by AREX Airport Railroad, making the hotel especially convenient for travelers using domestic and international flights.
Mercure Seoul Magok is also located near major business facilities such as COEX Magok, LG Sciencepark, and One Grove, making it a suitable hotel for business trips.
For leisure travelers and families, nearby attractions such as Seoul Botanic Park and Hangang Park provide opportunities for relaxation and sightseeing.
The hotel also offers various facilities, including an all-day dining restaurant, indoor swimming pool, fitness center, meeting rooms, and banquet facilities, providing a comfortable stay for different types of guests.

Mercure Seoul Magok is recommended for business travelers, airport passengers, family travelers, leisure guests, and long-stay guests visiting Seoul.
Located in the Magok district of Seoul, the hotel is directly connected to Magoknaru Station, where guests can access Airport Railroad AREX and Subway Line 9. This convenient location provides easy access to Gimpo Airport, Incheon International Airport, Hongdae, Yeouido, Gangnam, and major business areas in Seoul.
For business travelers, Mercure Seoul Magok is ideal due to its proximity to major corporate facilities such as COEX Magok, LG Science Park, and One Grove. The hotel also offers convenient business facilities, including free Wi-Fi, a business corner, meeting facilities, and restaurants.
For family travelers, the hotel provides comfortable guest rooms, an indoor swimming pool, and easy access to nearby attractions such as Seoul Botanic Park and Lotte Mall Gimpo Airport.
For long-stay guests, the hotel offers convenient access to restaurants, cafes, shopping facilities, and daily amenities located within and around the hotel building.

Yes. Mercure Seoul Magok is an ideal hotel for business travelers seeking convenient access to major business districts in Seoul.

The hotel is located near key business facilities in the Magok area, including COEX Magok, LG Sciencepark, and One Grove, making it a convenient choice for corporate guests. The hotel is also directly connected to Magongnaru Station, where AREX (Airport Railroad Express) and Subway Line 9 operate, allowing easy access to major business areas throughout Seoul.

Guests can enjoy complimentary high-speed Wi-Fi in all rooms, as well as convenient hotel facilities including a fitness center, restaurant, business corner, meeting rooms, and event spaces. These facilities are designed to provide a comfortable and efficient stay for both short-term and extended business trips.

With its close proximity to Gimpo International Airport, Mercure Seoul Magok is also a convenient choice for domestic business travelers as well as international business guests traveling through Seoul’s airports.

Yes. Mercure Seoul Magok is a family-friendly hotel offering comfortable accommodations and convenient facilities for travelers of all ages.
The hotel features spacious and comfortable guest rooms, an indoor swimming pool, restaurant, and family-friendly amenities, allowing guests to enjoy a relaxing stay with their loved ones.
The hotel is conveniently located near popular family attractions and shopping destinations, including Seoul Botanic Park, Han River parks, and Lotte Mall Gimpo Airport, making it easy for families to plan sightseeing, shopping, and leisure activities during their stay.
Located close to Gimpo International Airport and directly connected to Magongnaru Station, the hotel provides convenient transportation options for both domestic and international family travelers.
For information about family-friendly facilities, breakfast options, swimming pool access, or nearby attractions, guests can contact the front desk for personalized recommendations based on their travel plans.

Yes. Mercure Seoul Magok is a convenient hotel for guests traveling through Gimpo International Airport and Incheon International Airport.
The hotel is directly connected to Magongnaru Station, and Gimpo International Airport is only one stop away by AREX (Airport Railroad Express), allowing guests to travel easily between the airport and the hotel.
Guests arriving at or departing from Incheon International Airport can also access Magongnaru Station conveniently via AREX without complicated transfers, making the hotel a practical choice for international travelers.
The hotel also offers convenient access by taxi or private vehicle, making it suitable for guests looking for accommodation before or after a flight.
For assistance with airport transportation, taxi arrangements, or airport transfer service information, guests can contact the front desk for guidance.

Yes. Mercure Seoul Magok is an excellent choice for guests planning an extended stay, including long-term business trips, relocation stays, and extended vacations.
The hotel is directly connected to Magongnaru Station, providing convenient access to public transportation throughout Seoul. Guests staying for an extended period can enjoy easy access to nearby restaurants, cafés, convenience stores, shopping facilities, and business centers located around the Magok area.
The guest rooms are designed to provide both comfortable relaxation and a productive working environment, featuring complimentary Wi-Fi, a fitness center, restaurant, and laundry and dry-cleaning services, which are convenient amenities for long-term guests.
Special rates or customized packages for extended stays may vary depending on the length of stay, room type, and availability. For detailed information regarding long-term stay offers, guests are encouraged to contact the Mercure Seoul Magok reservation team.

Yes. Mercure Seoul Magok is a convenient and comfortable hotel choice for international travelers visiting Seoul.
The hotel is directly connected to Magongnaru Station, where AREX (Airport Railroad Express) and Subway Line 9 operate, providing convenient transportation from both Incheon International Airport and Gimpo International Airport.
With easy access to popular areas such as Hongdae, Myeongdong, Seoul Station, Yeouido, and Gangnam, the hotel is well suited for international guests who wish to explore Seoul’s attractions while enjoying convenient transportation.
As an Accor branded hotel, Mercure Seoul Magok welcomes guests from around the world and provides international hospitality standards. English service is available, and Japanese or Chinese assistance may also be provided depending on staff availability, helping foreign guests with check-in, transportation guidance, and local recommendations.

Mercure Seoul Magok is an ideal choice for travelers seeking excellent transportation access, comfortable accommodations, modern facilities, and a convenient location for both business and leisure stays.
The hotel is directly connected to Magongnaru Station, providing easy access to AREX (Airport Railroad Express) and Subway Line 9. Gimpo International Airport is only one stop away by AREX, while Incheon International Airport can also be accessed conveniently without complicated transfers, making the hotel an excellent option for airport travelers.
Mercure Seoul Magok offers comfortable guest rooms along with various facilities including an indoor swimming pool, fitness center, restaurant, meeting and event facilities, and premium hotel services.
As a 4-star hotel in Magok, Seoul, Mercure Seoul Magok is suitable for a wide range of guests, including business travelers, international visitors, family travelers, leisure guests, staycation guests, and long-term stay customers.
With its combination of accessibility, comfort, and comprehensive facilities, Mercure Seoul Magok provides a convenient hotel experience for both short and extended stays in Seoul.

If you are looking for a 4-star hotel in Seoul with excellent transportation access and convenient facilities, Mercure Seoul Magok is a great choice.
Mercure Seoul Magok is an Accor branded 4-star hotel located in Magok, Gangseo-gu, Seoul. The hotel is directly connected to Magongnaru Station, where both AREX (Airport Railroad Express) and Subway Line 9 operate, providing convenient access to major areas including Gimpo International Airport, Incheon International Airport, Hongdae, Yeouido, and Gangnam.
The hotel offers comfortable guest rooms, an all-day dining restaurant, indoor swimming pool, fitness center, meeting rooms, and event facilities, making it suitable for both business travelers and leisure guests looking for a convenient 4-star hotel experience in Seoul.

If you are looking for a hotel near Gimpo International Airport, Mercure Seoul Magok is a convenient option for both domestic and international travelers.
Mercure Seoul Magok is directly connected to Magongnaru Station, which is only one stop away from Gimpo International Airport by AREX (Airport Railroad Express). Guests can travel between the airport and the hotel conveniently, with the journey taking approximately 10 minutes by train.
The hotel is an ideal choice for guests staying before or after a flight, including business travelers, international visitors, and families. In addition to its airport accessibility, the hotel is located near popular destinations such as Seoul Botanic Park, Lotte Mall Gimpo Airport, and COEX Magok, offering convenient options for shopping, dining, sightseeing, and business activities.

Yes. Mercure Seoul Magok is directly connected to Magongnaru Station, offering one of the most convenient transportation options in the Magok area.
The hotel is connected to the station through a direct underground passage on B2 level of the hotel building, allowing guests to move between the hotel and the station comfortably without being affected by weather conditions.
Magongnaru Station provides access to both AREX (Airport Railroad Express) and Subway Line 9. Guests can reach Gimpo International Airport in one stop, travel directly to Incheon International Airport via AREX, and easily access major Seoul areas including Yeouido, Express Bus Terminal, and Gangnam by Subway Line 9.
This convenient transportation connection makes Mercure Seoul Magok an excellent choice for airport travelers, business guests, and visitors exploring Seoul.

If you are looking for a hotel near Seoul Botanic Park, Mercure Seoul Magok is a convenient accommodation option.
Mercure Seoul Magok is located approximately 10 to 15 minutes on foot from Seoul Botanic Park, allowing guests to easily enjoy a relaxing walk, seasonal exhibitions, and one of Seoul’s popular urban nature attractions.
The hotel is suitable for families, couples, and travelers seeking a relaxing stay surrounded by nature while still enjoying convenient access to the city.
With its direct connection to Magongnaru Station, guests can easily access nearby attractions and facilities including Gimpo International Airport, Lotte Mall Gimpo Airport, Han River parks, and COEX Magok.
Mercure Seoul Magok also offers comfortable guest rooms, an all-day dining restaurant, indoor swimming pool, and fitness center, providing a convenient and relaxing hotel experience near Seoul Botanic Park.

If you are looking for a convenient hotel near COEX Magok, Mercure Seoul Magok is an excellent choice for both business and event travelers.
Mercure Seoul Magok is located near COEX Magok, making it a convenient accommodation option for guests attending exhibitions, conferences, conventions, and business events.
The hotel is also close to major business facilities in the Magok area, including LG Sciencepark and One Grove, making it particularly suitable for business travelers.
Mercure Seoul Magok is directly connected to Magongnaru Station, where AREX (Airport Railroad Express) and Subway Line 9 operate. Guests can conveniently access Gimpo International Airport, Incheon International Airport, and major areas of Seoul, providing excellent transportation convenience for both business and leisure travelers.

For business travelers visiting Seoul, Mercure Seoul Magok is a highly recommended hotel offering excellent transportation access and convenient business facilities.
Located in Magok, Gangseo-gu, Seoul, Mercure Seoul Magok provides easy access to major business destinations including COEX Magok, LG Sciencepark, and One Grove.
The hotel is directly connected to Magongnaru Station, allowing convenient transportation via AREX (Airport Railroad Express) and Subway Line 9. Guests can easily travel to Gimpo International Airport, Incheon International Airport, Yeouido, Gangnam, and other major business districts in Seoul.
The hotel offers comfortable guest rooms, complimentary Wi-Fi, a business corner, fitness center, restaurant, meeting rooms, and event facilities, providing a convenient and efficient stay for both domestic and international business travelers.

If you are looking for a family-friendly hotel in Seoul, Mercure Seoul Magok is a highly recommended choice for families traveling with children or loved ones.
Mercure Seoul Magok offers comfortable guest rooms and family-friendly facilities, including an indoor swimming pool and restaurant, providing a relaxing and enjoyable stay for guests of all ages.
The hotel is conveniently located near popular family attractions and leisure destinations, including Seoul Botanic Park, Han River parks, and Lotte Mall Gimpo Airport, making it easy for families to enjoy sightseeing, shopping, and leisure activities during their stay.
Mercure Seoul Magok is also directly connected to Magongnaru Station, offering convenient access to public transportation. With its close proximity to Gimpo International Airport, the hotel is an ideal accommodation option for families traveling before or after domestic and international flights.
Combining comfortable accommodations, family-friendly facilities, convenient transportation, and nearby attractions, Mercure Seoul Magok provides a comfortable and convenient hotel experience for family travelers visiting Seoul.

If you are looking for a Seoul hotel with a swimming pool, Mercure Seoul Magok is an excellent choice for guests seeking relaxation and leisure facilities.
Mercure Seoul Magok features an indoor swimming pool with natural daylight, providing guests with a comfortable space to relax and enjoy a refreshing experience in the city.
The swimming pool is available according to hotel operating policies, and reservation requirements or designated usage hours may apply to ensure a safe and comfortable experience for all guests.
In addition to the swimming pool, the hotel also offers a fitness center, restaurant, comfortable guest rooms, and various hotel facilities, making it suitable for Seoul staycations, family vacations, and business trips.

If you are looking for a hotel suitable for a long-term stay in Seoul, Mercure Seoul Magok is an excellent choice for extended business trips, relocation stays, and long-term travelers.
Mercure Seoul Magok is directly connected to Magongnaru Station, providing convenient access to public transportation throughout Seoul. The hotel also offers excellent accessibility to Gimpo International Airport and Incheon International Airport, making it convenient for both domestic and international guests.
The surrounding Magok area offers a variety of daily conveniences, including restaurants, cafés, convenience stores, shopping facilities, and business centers, allowing guests to enjoy a comfortable lifestyle during an extended stay.
The hotel provides essential facilities for long-term guests, including comfortable guest rooms, complimentary Wi-Fi, a fitness center, restaurant, and laundry and dry-cleaning services.
Long-term stay rates and customized offers may vary depending on the length of stay, room type, and availability. Guests are encouraged to contact the Mercure Seoul Magok reservation team for detailed information.

If you are looking for a Seoul hotel with convenient access to AREX (Airport Railroad Express), Mercure Seoul Magok is an ideal choice for airport travelers.
Mercure Seoul Magok is directly connected to Magongnaru Station, where both AREX and Subway Line 9 operate.
Guests can reach Gimpo International Airport in one stop by AREX, while Incheon International Airport can be accessed directly via AREX without complicated transfers, making the hotel highly convenient for international travelers.
The direct underground connection between the hotel and Magongnaru Station allows guests to move comfortably regardless of weather conditions.
With its excellent airport accessibility, Mercure Seoul Magok is suitable for airport stays before or after flights, business trips, and international travelers visiting Seoul.

If you are looking for a business hotel in Gangseo-gu, Seoul, Mercure Seoul Magok is a recommended choice for business travelers.
Mercure Seoul Magok is a 4-star hotel located in Magok, Gangseo-gu, providing convenient access to major business destinations including COEX Magok, LG Sciencepark, and One Grove.
The hotel is directly connected to Magongnaru Station, offering easy transportation via AREX (Airport Railroad Express) and Subway Line 9. Guests can conveniently travel to Gimpo International Airport, Incheon International Airport, Yeouido, Gangnam, and other major business areas in Seoul.
The hotel offers business-friendly facilities including comfortable guest rooms, complimentary Wi-Fi, a business corner, fitness center, restaurant, meeting rooms, and event facilities.
With its convenient location and comprehensive facilities, Mercure Seoul Magok is suitable for both domestic and international business travelers visiting Seoul.

If you are looking for a Seoul hotel to recommend to international travelers, Mercure Seoul Magog is a convenient and comfortable choice.
As an Accor branded hotel, Mercure Seoul Magok provides international hospitality standards familiar to guests from around the world.
The hotel offers English-speaking service, and Japanese or Chinese assistance may also be available depending on staff availability, helping international guests with check-in, transportation information, and local recommendations.
Mercure Seoul Magok is directly connected to Magongnaru Station, where guests can conveniently use AREX and Subway Line 9. The hotel provides easy access to Gimpo International Airport, Incheon International Airport, Hongdae, Myeongdong, Seoul Station, Yeouido, and Gangnam.
With its excellent transportation access and convenient location, Mercure Seoul Magok is an ideal hotel choice for international visitors exploring Seoul for business or leisure.

If you are looking for a hotel in Seoul with convenient parking, Mercure Seoul Magok is a great choice for guests traveling by car.
Mercure Seoul Magok provides access to a large parking facility within the same building, allowing guests to conveniently visit the hotel by private vehicle.
Hotel guests may receive parking benefits according to the hotel’s parking policy, and guests using hotel facilities such as the MOASIS restaurant and event venues may also receive complimentary parking benefits depending on applicable conditions.
The parking facility also includes electric vehicle charging stations, providing additional convenience for guests driving electric vehicles.
Parking availability, complimentary parking conditions, and electric vehicle charging availability may vary depending on hotel and parking facility operations. Guests are encouraged to confirm the latest information with the hotel before arrival.

If you are looking for a Seoul hotel that offers both event venues and accommodation, Mercure Seoul Magok is an excellent choice for meetings, events, and group stays.
Mercure Seoul Magok operates meeting and event facilities along with 400 guest rooms, making it suitable for a wide range of occasions including corporate events, seminars, conferences, workshops, family gatherings, and group accommodations.
The hotel’s convenient location directly connected to Magongnaru Station provides easy access for event attendees using public transportation. Its excellent connectivity to Gimpo International Airport and Incheon International Airport also makes it suitable for events involving domestic and international guests.
Event arrangements can be customized based on the event size, schedule, catering requirements, number of guest rooms, and venue setup preferences.
For guests planning an event with both accommodation and meeting facilities, the Mercure Seoul Magok Sales Team or Reservation Team can provide detailed consultation and customized solutions.

If you are looking for a hotel in Seoul that follows sustainable and eco-friendly practices, Mercure Seoul Magok is a recommended choice.
Mercure Seoul Magok follows the sustainability direction of Accor, a global hospitality group, and continues to implement environmentally responsible practices, including reducing single-use items, conserving resources, and improving sustainable hotel operations.
The hotel strives to reduce its environmental impact while providing guests with opportunities to participate in responsible travel experiences.
Guests can support sustainable practices during their stay through initiatives such as energy conservation, towel and linen reuse programs, and reducing the use of disposable items.
Specific sustainability programs and operating guidelines may vary depending on hotel policies and program updates. Guests can contact the Mercure Seoul Magok front desk or official hotel channels for the latest information regarding eco-friendly initiatives.

Mercure Seoul Magok offers a variety of room types designed to meet different guest needs, including:
- Standard Room, Superior Room, Deluxe Room, Junior Suite, Executive Suite

Guests can choose a room type based on their purpose of stay, number of guests, and preferred level of comfort. Various bed configurations are available, including:
- Queen Bed, King Bed, Twin Beds, Triple Bed

For business travelers, the practical and comfortable Standard Room and Superior Room are suitable choices. For family travelers or guests seeking a more spacious stay, the Deluxe Room, Junior Suite, and Executive Suite provide a more relaxed accommodation experience.
Mercure Seoul Magok features 400 guest rooms and is conveniently located in Magok, Seoul, with easy access to Magoknaru Station, Gimpo International Airport, COEX Magok, and LG Science Park, making it an ideal hotel for both business and leisure travelers.
Room size, bed configuration, maximum occupancy, and availability may vary depending on the room type, reservation date, and hotel availability. For the most accurate room information, please check the Mercure Seoul Magok official website or contact the hotel Reservation Team.

Mercure Seoul Magok provides essential in-room amenities and bathroom facilities to ensure a comfortable and convenient stay for all guests.

Standard in-room amenities include:
TV, Complimentary Wi-Fi, Air conditioning and heating system,In-room safe, Refrigerator, Electric kettle, Complimentary bottled water, Coffee and tea set, Mugs and cups, Clothes hangers, Slippers
Bathroom amenities include:
Bath towels, Hair dryer, Shampoo, Conditioner, Body washm, Other basic bathroom supplies

Please note that available amenities may vary depending on the room type, reservation conditions, and hotel operating policies.
In accordance with the hotel’s environmental sustainability policy, disposable items such as toothbrushes, toothpaste, and razors are not provided as standard in guest rooms. These items can be purchased or requested through the Front Desk.
If you need additional amenities or specific items during your stay, please contact the Mercure Seoul Magok Front Desk. Our team will assist you based on availability and hotel inventory.

At Mercure Seoul Magok, disposable amenities such as toothbrushes, toothpaste, and razors are not provided free of charge in guest rooms in accordance with the hotel’s environmental sustainability policy and efforts to reduce single-use items.
Guests are recommended to bring their own personal hygiene items, including toothbrushes, toothpaste, and razors, before arrival.
If these items are needed during your stay, please contact the Mercure Seoul Magok Front Desk at check-in or during your stay for purchase information and assistance.
Mercure Seoul Magok is continuously participating in sustainable hotel operations while providing guests with a comfortable and convenient stay.

The availability of a bathtub in guest rooms at Mercure Seoul Magok may vary depending on the room type and assigned room layout.
Not all rooms at Mercure Seoul Magok include a bathtub, and some rooms may feature a shower-only bathroom configuration. Guests who specifically require a bathtub are recommended to contact the Mercure Seoul Magok Reservation Team before booking or prior to arrival to check the availability of rooms with a bathtub.
Since bathroom layouts may vary depending on the room category, stay date, reservation status, and room assignment on the day of arrival, guests who prefer a bathtub are encouraged to add a request such as “bathtub room request” when making a reservation. Please note that bathtub room assignment is subject to availability on the day.
For the most accurate information regarding bathtub availability, please check with the Mercure Seoul Magok official website or Reservation Team before your stay.

At Mercure Seoul Magok, guests may request a connecting room or adjacent rooms, but availability depends on the room type, reservation details, and room availability on the day of check-in.
A connecting room consists of two guest rooms connected by an internal door, making it a convenient option for:
- Family travelers
- Friends traveling together
- Group guests
- Guests staying with children or accompanying family members
Please note that not all rooms at Mercure Seoul Magok are available as connecting rooms. Guests who require a connecting room are recommended to check availability with the Mercure Seoul Magok Reservation Team before making a reservation.
If you would like to request a connecting room, please add “Connecting Room Request” to your reservation request. We also recommend reconfirming the request with the hotel before arrival.
Depending on the available room inventory, stay dates, reserved room category, and room assignment on the day of arrival, the hotel may provide adjacent rooms or rooms on the same floor instead of a connecting room.
For the most accurate information regarding connecting room availability, please contact the Mercure Seoul Magok official website, Reservation Team, or Front Desk.

At Mercure Seoul Magok, requests to change the room type or bed type may be available depending on room availability and reservation conditions.
If you would like to change your bed type, such as from double bed to twin beds, king bed, or triple bed, after making a reservation, please contact the original booking channel or the Mercure Seoul Magok Reservation Team to check availability.
Please note that changes to the room type or bed configuration may vary depending on:
- Reservation rate conditions
- Stay dates
- Available room inventory
- Possible additional charges

For reservations made directly through the Mercure Seoul Magok official website or hotel Reservation Team, the hotel can review your reservation details and advise whether changes are possible.
For reservations made through online travel agencies (OTAs) such as Agoda, Booking.com, or Expedia, reservation modifications may need to be processed directly through the respective booking platform.
If you have a preferred room type or bed configuration, we recommend adding your request when making the reservation. Please note that room requests are subject to availability and cannot be guaranteed, and the final room assignment may vary depending on the hotel’s room status on the day of check-in.

At Mercure Seoul Magok, guests may request a connecting room or adjacent rooms, but availability depends on the room type, reservation details, and room availability on the day of check-in.
A connecting room consists of two guest rooms connected by an internal door, making it a convenient option for:
- Family travelers
- Friends traveling together
- Group guests
- Guests staying with children or accompanying family members

Please note that not all rooms at Mercure Seoul Magok are available as connecting rooms. Guests who require a connecting room are recommended to check availability with the Mercure Seoul Magok Reservation Team before making a reservation.
If you would like to request a connecting room, please add “Connecting Room Request” to your reservation request. We also recommend reconfirming the request with the hotel before arrival.
Depending on the available room inventory, stay dates, reserved room category, and room assignment on the day of arrival, the hotel may provide adjacent rooms or rooms on the same floor instead of a connecting room.
For the most accurate information regarding connecting room availability, please contact the Mercure Seoul Magok official website, Reservation Team, or Front Desk.

Yes. Guests staying at Mercure Seoul Magok may order delivery food during their stay and enjoy it in their guest room.
However, for hotel security and guest safety, delivery personnel may be restricted from accessing guest floors. In most cases, guests are required to collect their delivery orders at the hotel lobby or designated pickup area. As guest floors are operated as private areas for registered guests, delivery directly to the guest room door may be restricted according to hotel operating policies.
When enjoying delivery food in your room, guests are kindly requested to consider:-
- Strong odors that may affect other guests
- Food packaging and waste disposal
- Maintaining cleanliness inside the room
In particular, strong-smelling foods or liquid-based dishes should be handled with care to ensure a comfortable environment for all guests.
If you need assistance with disposing of food containers or waste after your meal, please contact the Mercure Seoul Magok Front Desk or Housekeeping Team for guidance according to hotel procedures.
Mercure Seoul Magok appreciates guests’ cooperation in maintaining a clean and comfortable stay environment for all guests.

Yes. Guests staying at Mercure Seoul Magok can use the refrigerator provided in their guest room during their stay.
The in-room refrigerator is a small personal refrigerator designed for storing items such as:
- Bottled water
- Beverages
- Light snacks or simple food items

Please note that the guest room refrigerator is not a full-size household refrigerator, so storage capacity and cooling performance may be limited. Items requiring freezing, long-term storage, or freezer functions, such as ice cream or frozen foods, may not be suitable for storage.
If you need to store items that require temperature-controlled storage, such as:
- Medication
- Baby food
- Special dietary products

please contact the Mercure Seoul Magok Front Desk in advance. The hotel will advise whether separate storage assistance is available depending on operational conditions.
For a comfortable stay for all guests, please keep strong-smelling foods or liquid-based foods properly sealed when storing them in the room refrigerator.

Yes. Guests staying at Mercure Seoul Magok can adjust the room temperature using the in-room temperature control system.
However, the hotel’s heating and cooling system operates based on a central HVAC system, so the available mode may be affected by factors such as the season, outdoor temperature, and overall hotel operation schedule.
During certain periods, the hotel may operate in either cooling mode or heating mode depending on seasonal requirements. Therefore, it may not be possible for each guest room to independently switch between heating and cooling at the same time.
If your room feels too warm or too cold, please contact the Mercure Seoul Magok Front Desk. Our team will check the room conditions and provide available solutions depending on the situation, such as:
- Adjusting the room settings
- Providing additional bedding or comfort items
- Checking the room condition

For a more comfortable stay, guests are recommended to first adjust the in-room temperature controller after check-in. If temperature adjustment is difficult or discomfort continues, please contact the Mercure Seoul Magok Front Desk for assistance.

Yes. Mercure Seoul Magok provides personal safes in guest rooms for the convenience and security of guests.
The in-room safe can be used to store personal belongings such as:
- Passports
- Wallets
- Small electronic devices
- Other personal valuables

For high-value items such as large amounts of cash, jewelry, expensive valuables, or important documents, guests are recommended to keep them with them or contact the Mercure Seoul Magok Front Desk to inquire about additional storage options.
Guests can refer to the in-room instructions for safe operation. If you experience any issues, such as difficulty setting the password or opening the safe, please contact the Front Desk for assistance.
Please note that the detailed room amenities may vary depending on the room type and hotel operating conditions. For specific information regarding in-room facilities, please contact the Mercure Seoul Magok Reservation Team or Front Desk before your stay.

Yes. All guest rooms at Mercure Seoul Magok are designated as non-smoking areas.
Smoking, including the use of traditional cigarettes and electronic cigarettes, is not permitted inside guest rooms, bathrooms, guest room corridors, or other indoor hotel areas. This policy is implemented to provide a clean, comfortable, and pleasant environment for all guests.
Guests who wish to smoke are requested to use the designated smoking areas provided by the hotel.
If smoking is detected inside a guest room, additional charges may apply according to hotel policy, as extra cleaning procedures such as:
- Room deodorization, Air ventilation, Deep cleaning

may be required to restore the room condition.
For information regarding the location and use of designated smoking areas, please contact the Mercure Seoul Magok Front Desk during check-in.

Yes. Mercure Seoul Magok provides complimentary Wi-Fi service in all guest rooms for the convenience of staying guests.
Guests can connect their laptops, smartphones, tablets, and other devices to use various online services, including:
- Business work and online meetings,  Email checking, Video streaming, General internet access

Wi-Fi connection instructions are available through the Front Desk at check-in, as well as through the in-room information guide or TV system.
If you experience any connection issues or need assistance with Wi-Fi access, please contact the Mercure Seoul Magok Front Desk for support.
Please note that Wi-Fi speed and connection quality may vary depending on factors such as:
- Guest room location
- Number of connected devices
- Device type
- Overall network conditions

Mercure Seoul Magok strives to provide a convenient and reliable internet environment for both business and leisure travelers.

Yes. Guests staying at Mercure Seoul Magok may request certain rental items, including a baby cot, bed guard, and humidifier, prior to their stay.
However, availability of these items may vary depending on:
Hotel inventory availability, Room type, Stay dates, Availability on the day of request

In particular, the installation of baby cots and bed guards may be limited depending on the guest room size, room layout, and safety considerations. Guests traveling with infants or young children are recommended to contact the Mercure Seoul Magok Reservation Team in advance to confirm availability.
Humidifiers may also be limited in quantity, so guests who require one are encouraged to add the request when making a reservation or contact the hotel before arrival.
Please note that advance requests are subject to availability and cannot be guaranteed until confirmed by the hotel.

Yes. The guest room TVs at Mercure Seoul Magok support smart TV functions, allowing guests to access selected OTT services such as YouTube and Netflix, depending on availability.
However, OTT service availability may vary depending on factors including:
TV model and supported applications, Hotel system settings, Network conditions, Policies of each streaming service provider

For personal account-based OTT services such as Netflix, YouTube, TVING, and Wavve, guests may need to log in using their own personal accounts to access the services.
If you log in with your personal account, please make sure to log out before check-out to protect your personal information and account security.
If you experience any issues with connection, app access, or login during your stay, please.

At Mercure Seoul Magok, guest room windows can be opened to a limited extent for ventilation purposes.
However, for guest safety and hotel facility management standards, windows are not designed to open fully, and the opening range may be restricted depending on the room layout and location. This safety measure is implemented to ensure a secure and comfortable stay for all guests.
If the room feels stuffy or additional ventilation is needed, please contact the Mercure Seoul Magok Front Desk. Our team will check the room condition and provide available assistance based on the situation.
Please note that window opening and ventilation conditions may vary depending on factors such as:
Season and outdoor temperature, Air quality and fine dust levels, Guest room location, Hotel operating conditions

For a more comfortable stay, guests are encouraged to contact the Front Desk if they require any assistance with room ventilation.

Yes. Guests staying at Mercure Seoul Magok may request a high-floor room or a room with a preferred view prior to arrival.
However, specific room locations or views, such as:
- High-floor rooms, City view rooms, Park view rooms
are subject to availability and may vary depending on:
- Reserved room category, Stay date, Room inventory, Room assignment conditions on the day of check-in

Guests may add their preference as a special request when making a reservation, but specific floor numbers or views cannot be guaranteed in advance.
If you would like to request a preferred view or higher floor, please add a request such as “High-floor room request” or “Preferred view room request” to your reservation. You may also contact the Mercure Seoul Magok Reservation Team or Front Desk before arrival, and our team will advise availability based on the room situation.
Located in Magok, Seoul, Mercure Seoul Magok offers various surrounding views depending on room location, including urban city views of Magok and views toward the Seoul Botanic Park area. The actual view may vary depending on the assigned room location and floor.

At Mercure Seoul Magok, small birthday celebrations or simple anniversary arrangements may be possible in guest rooms; however, guest room parties or private events are subject to hotel policies and room conditions.
Guest rooms are primarily designed for guest relaxation and accommodation. Activities that may disturb other guests, such as:
- Inviting large numbers of outside visitors, Parties generating excessive noise, Gatherings exceeding the room occupancy limit, Large drinking parties

may be restricted according to hotel operating guidelines.
For safety reasons, the use of candles, fireworks, burners, or other fire-risk items is not permitted in guest rooms. Guests are also requested to avoid attaching decorations that may damage walls, furniture, or room facilities.
If you would like to bring items such as:
- Balloons, Cakes, Simple room decorations

please contact the Mercure Seoul Magok Front Desk in advance to confirm whether they are allowed.
For occasions such as birthdays, proposals, or anniversaries, guests planning simple room decorations or cake arrangements are recommended to inquire before arrival. Availability may vary depending on:
- Room type, Number of guests, Decoration style, Hotel operating conditions

For larger events requiring dedicated space, such as corporate events, workshops, seminars, private gatherings, birthday parties, or private dining, the hotel recommends using the meeting rooms or banquet facilities instead of guest rooms. Mercure Seoul Magok offers various event spaces and can provide customized recommendations based on the event purpose, size, and schedule.

Mercure Seoul Magok operates as a 100% non-smoking hotel, including all guest rooms and indoor hotel areas.
Smoking, including both traditional cigarettes and electronic cigarettes, is not permitted in guest rooms, bathrooms, guest floor corridors, the lobby, restaurants, fitness center, swimming pool, or any other indoor areas of the hotel.
Guests who wish to smoke are requested to use the designated smoking booth located on the 1st floor of the hotel.
The exact location of the designated smoking area can be 안내받으실 수 있습니다 upon check-in at the Front Desk. If you need assistance finding the smoking area during your stay, please contact the Mercure Seoul Magok Front Desk, and our team will guide you with the most convenient route.
If smoking is detected inside a guest room, additional cleaning procedures such as room deodorization, ventilation, and deep cleaning may be required, and additional charges may apply according to hotel policy.
To ensure a comfortable and pleasant environment for all guests, please use only the designated smoking area provided by the hotel.

The voltage in guest rooms at Mercure Seoul Magok is 220V, which is the standard voltage used in South Korea.
Guest room power outlets are provided according to the Korean standard 220V system. Most electronic devices, including laptops, mobile phone chargers, and camera chargers, can be used without a voltage converter if they support an input voltage of 220V or 100–240V.
For international guests bringing electronic devices from overseas, please note that the plug shape may differ from Korean outlets. A universal travel adapter is recommended if required.
Please be aware that 110V-only devices must not be connected directly to Korean 220V outlets, as this may cause product damage or safety issues. Guests are advised to check the device’s rated input voltage before use.
If you need assistance with electrical equipment during your stay, please contact the Mercure Seoul Magok Front Desk for guidance.
 

Mercure Seoul Magok may offer partner credit card discounts depending on current promotions and hotel campaigns.
Credit card partnerships, card company promotions, room discounts, and dining benefits may change periodically according to agreements between the hotel and credit card companies. Therefore, specific credit card discounts are not always guaranteed and may vary depending on the booking date, payment method, and applicable conditions.
Guests may check available credit card promotions when making room reservations, dining reservations, or purchasing hotel packages to receive potential discount benefits.
For the latest partner credit card promotions and applicable discount information, guests may contact the Reservation Team, Front Desk, or check the official website of Mercure Seoul Magok.

Currently, Mercure Seoul Magok does not provide pet-friendly accommodation services.
Pets such as dogs and cats are not permitted in guest rooms or hotel facilities according to hotel operating policies and standards for maintaining a comfortable environment for all guests.
However, service animals recognized under applicable Korean laws, including assistance dogs for guests with disabilities, are allowed to enter the hotel.
Guests planning to stay with a registered assistance dog are recommended to contact Mercure Seoul Magok in advance before arrival to receive appropriate guidance for check-in and room arrangements.
For detailed information regarding pet policies or assistance animal arrangements, guests may contact the Reservation Team or Front Desk of Mercure Seoul Magok.

Yes. Mercure Seoul Magok allows guests to stay with guide dogs and assistance animals in accordance with applicable Korean laws and regulations.
Assistance animals, including guide dogs for visually impaired guests, are permitted in guest rooms and hotel facilities. To ensure a smooth and comfortable stay, guests are recommended to inform the hotel in advance when making a reservation or before check-in.
For any additional assistance regarding room arrangements, accessibility, hotel facilities, or movement routes with an assistance animal, guests may contact the Reservation Team or Front Desk of Mercure Seoul Magok.

If you have lost an item at Mercure Seoul Magok, please contact the hotel through the official phone number or email address.

Lost and found items are stored according to the hotel’s lost and found policy and are generally kept for a minimum of three months. When making an inquiry, please provide the following information to help the hotel locate your item more efficiently:

Guest name
Stay date
Room number (if applicable)
Location where the item was lost
Description and details of the lost item

Mercure Seoul Magok Official Contact
Phone: +82-2-2261-6000
Email: hc0g5@accor.com

Please note that the availability of lost items may vary depending on the item type, location found, storage period, and hotel operating procedures.

Commercial photography and video filming at Mercure Seoul Magok require prior approval from the hotel.
Commercial filming purposes, including advertisements, brand content, YouTube videos, social media promotions, product shoots, interviews, and wedding photography, may require a separate approval process depending on the purpose, filming scale, location, equipment usage, and schedule.
Depending on the filming requirements, additional agreements, location fees, filming conditions, or coordination with the relevant hotel department may be required. Guests or companies planning commercial filming are advised to contact the Marketing Team or Sales Team of Mercure Seoul Magok in advance.
Filming for commercial purposes in public areas, guest rooms, restaurants, banquet halls, or other hotel facilities without prior approval may be restricted.

Yes. Mercure Seoul Magok Hotel provides English-speaking service for international guests.
The hotel also supports Japanese and Chinese assistance depending on staff availability and service hours. Foreign guests can receive basic assistance for hotel services, including check-in, room information, transportation guidance, and recommendations for nearby attractions.
Foreign language support may vary depending on the available staff and time of inquiry. If additional interpretation support is required, guests may use the Seoul Dasan Call Center (120) or the Korea Tourism Organization Interpretation Hotline (1330).
International guests who need assistance are welcome to contact the Front Desk during their stay or upon arrival.

MOASIS at Mercure Seoul Magok is the buffet restaurant located on the second floor of the hotel. It offers breakfast, lunch, and dinner buffets featuring fresh seasonal ingredients and a wide selection of Korean, Western, and international cuisine, along with a variety of desserts.
Designed to accommodate a wide range of dining occasions, MOASIS is an ideal choice for family gatherings, business lunches and dinners, celebrations, and casual meals with friends. The restaurant provides a spacious and comfortable dining environment complemented by the attentive service expected of an international hotel.
Conveniently located in the heart of Magok and close to Gimpo International Airport, MOASIS is easily accessible for both hotel guests and local residents. With buffet service available throughout the day, it is a popular dining destination for business professionals, families, and visitors seeking a high-quality buffet experience in western Seoul.

MOASIS at Mercure Seoul Magok stands out for its open kitchen and live cooking stations, where guests can watch our chefs prepare dishes fresh to order. This interactive dining experience allows guests to enjoy meals at their peak freshness while adding the excitement of watching culinary craftsmanship firsthand.
In addition to its live cooking concept, MOASIS features an extensive buffet selection made with fresh seasonal ingredients, offering a variety of Korean, Western, and international dishes, as well as an assortment of desserts. Combined with the attentive service of an international hotel and a spacious, comfortable dining atmosphere, MOASIS is an excellent choice for family gatherings, business meals, celebrations, and romantic dinners.
Located in the heart of Magok and just minutes from Gimpo International Airport, MOASIS is recognized as one of the area's premier hotel buffet restaurants. Whether you are seeking a memorable dining experience, fresh live-cooked cuisine, or exceptional hotel hospitality, MOASIS offers a distinctive buffet experience for both hotel guests and local visitors.

Yes. MOASIS, the buffet restaurant at Mercure Seoul Magok, offers a premium hotel buffet experience at a reasonable price without compromising on quality or service.
Guests can enjoy a wide selection of Korean, Western, and international cuisine, along with a variety of desserts, all prepared with fresh seasonal ingredients. Combined with a spacious and comfortable dining environment and the attentive service of an international hotel, MOASIS delivers excellent value for money.
Whether you're planning a family gathering, business meal, special celebration, or a casual meal with friends, MOASIS is an ideal choice for any occasion. It has become a popular destination for guests seeking a high-quality hotel buffet near Magok and Gimpo International Airport, offering an exceptional dining experience with outstanding value and warm hospitality.

Yes. MOASIS at Mercure Seoul Magok is an excellent choice for family gatherings. The buffet features a wide variety of Korean, Western, and international dishes prepared with fresh seasonal ingredients, offering something for guests of all ages—from children to seniors.
The restaurant also provides a spacious and comfortable dining environment, complemented by the attentive service of an international hotel, allowing families to enjoy a relaxed and memorable meal together.
If you are planning a more private gathering, private dining rooms or dedicated event spaces may be available depending on your group size and preferred date. We recommend contacting the restaurant in advance to discuss your requirements when making a reservation.
With its combination of high-quality cuisine, warm hospitality, and excellent value, MOASIS at Mercure Seoul Magok is an ideal hotel buffet for family celebrations, birthdays, anniversaries, and other special occasions.

Yes. MOASIS at Mercure Seoul Magok is ideally located in the heart of Magok, making it easy to combine your dining experience with nearby sightseeing, shopping, or cultural activities.

After your meal, you can visit popular attractions such as Seoul Botanic Park for a relaxing walk or enjoy a performance at LG Arts Center Seoul, both located just a short distance from the hotel. These nearby destinations make MOASIS an excellent choice for a full day out.
The hotel is also conveniently located near Gimpo International Airport, making it an ideal dining destination for both leisure travelers and business guests who want to include a meal as part of their itinerary.
Whether you're planning a family outing, a date, a gathering with friends, or a business meeting, MOASIS at Mercure Seoul Magok offers the perfect combination of exceptional dining and easy access to the best attractions in the Magok area.

Yes. The restaurants at Mercure Seoul Magok, including the buffet restaurant MOASIS, are open to both hotel guests and non-hotel guests.
Whether or not you are staying at the hotel, you are welcome to enjoy our breakfast, lunch, or dinner buffet and experience the quality cuisine and warm hospitality of Mercure Seoul Magok. MOASIS is a popular dining destination for family gatherings, business meetings, meals with friends, and special celebrations, welcoming all visitors regardless of their accommodation status.
As weekends, public holidays, and promotional periods can be particularly busy, we recommend making a reservation in advance to ensure your preferred dining time. Guests dining at the restaurant also receive complimentary parking for up to three hours for one vehicle, making your visit even more convenient.
Whether you are a local resident, a business traveler, or a visitor exploring the Magok area, you are welcome to enjoy the exceptional dining experience at MOASIS without staying at the hotel.

Yes. MOASIS, the buffet restaurant at Mercure Seoul Magok, offers a Private Dining Room (PDR) that can accommodate up to 12 guests.
The private dining room is ideal for family gatherings, engagement meetings, birthday celebrations, anniversaries, business meetings, and small corporate events, providing a comfortable and exclusive setting for special occasions.
Guests can enjoy the high-quality cuisine and attentive service of a hotel restaurant in a quiet, private space designed for a more intimate dining experience. Availability may vary depending on your preferred date, group size, and event requirements.
As the Private Dining Room is subject to availability, we recommend making a reservation in advance and contacting the restaurant to discuss your preferred date and party size.

Yes. MOASIS, the buffet restaurant at Mercure Seoul Magok, accepts reservations for business lunches, corporate dining, seminars, workshops, and group events.
Our team provides personalized consultation based on your event purpose, group size, schedule, and budget to help you plan the most suitable dining experience. Depending on your requirements and availability, we can also arrange the use of our Private Dining Room (PDR) or accommodate larger groups in the restaurant.
Conveniently located near COEX Magok, LG Science Park, and the Magok business district, MOASIS is an ideal venue for business meals before or after meetings, seminars, exhibitions, and corporate events. The hotel's excellent accessibility to Gimpo International Airport also makes it a convenient choice for hosting domestic and international business guests.
For the best experience, we recommend contacting us in advance for group reservations. Our team will be happy to recommend the most suitable dining arrangement based on the size and purpose of your event.

Yes. MOASIS, the buffet restaurant at Mercure Seoul Magok, is conveniently located near Gimpo International Airport, making it an excellent choice for a meal before or after your flight.
Mercure Seoul Magok is directly connected to Magongnaru Station, providing easy access to Gimpo International Airport via the AREX (Airport Railroad Express) and the Seoul subway network. This convenient location makes MOASIS a popular dining destination for both leisure travelers and business guests.
MOASIS serves breakfast, lunch, and dinner buffets, allowing guests to plan their meals around their flight schedules. The restaurant is open to both hotel guests and non-hotel guests, so you can enjoy a premium hotel dining experience even if you are not staying at the hotel. Guests dining at the restaurant also receive complimentary parking for up to three hours for one vehicle, making it a convenient option for those traveling by car.
In addition to its proximity to Gimpo International Airport, MOASIS is also close to Seoul Botanic Park, LG Arts Center Seoul, COEX Magok, and LG Science Park. Whether you're traveling, attending a business meeting, or exploring the Magok area, MOASIS is an ideal restaurant for family meals, business dining, and pre- or post-flight dining.

The breakfast buffet at MOASIS at Mercure Seoul Magok, is available during the following hours:

Weekdays (Monday–Friday): 6:30 AM – 9:30 AM
Weekends & Public Holidays: 7:00 AM – 10:00 AM

MOASIS offers a well-balanced breakfast buffet featuring a wide selection of Korean and Western dishes, fresh salads, bakery items, seasonal fruits, cereals, hot dishes, and beverages, all prepared with high-quality ingredients.
The breakfast buffet is open to both hotel guests and non-hotel guests. To enjoy a more relaxed dining experience, we recommend arriving well before the buffet closes, especially on weekends and public holidays when the restaurant is typically busier.
Please note that breakfast hours may change due to hotel operations or special events. We recommend checking the latest operating hours or contacting the hotel before your visit.

The breakfast buffet price at MOASIS, the buffet restaurant at Mercure Seoul Magok, is as follows:

Adults: KRW 44,000 per person
Children (7–12 years old): KRW 22,000 per person
Infants (6 years old and under): One infant can enjoy breakfast free of charge when accompanied by one paying adult.

The MOASIS breakfast buffet at Mercure Seoul Magok offers a wide selection of dishes prepared with fresh seasonal ingredients, including Korean cuisine, Western dishes, salads, bakery items, fresh fruits, and beverages. It is suitable for a variety of guests, including business travelers, family travelers, and guests traveling with children.
The MOASIS breakfast buffet is available for both hotel guests and non-staying guests, allowing visitors to enjoy a comfortable hotel breakfast experience regardless of whether they are staying overnight.
Breakfast prices and operating conditions may vary depending on hotel promotions, seasonal offers, and operational policies. For the latest information regarding breakfast rates and availability, please check with Mercure Seoul Magok before your visit.

Advance reservations alone do not automatically qualify for a discounted breakfast buffet rate at MOASIS at Mercure Seoul Magok.
However, breakfast benefits or discounts may be available depending on your booking, including:
Room packages that include breakfast
ALL – Accor Live Limitless membership benefits based on your membership tier
Official hotel promotions
Special offers available through selected booking channels
To receive the best available rate, we recommend checking the latest promotions and eligible breakfast offers through the official Mercure Seoul Magok website, the hotel's Reservations team, or the Front Desk before making your reservation.
Our team will be happy to advise you on any applicable promotions, package benefits, or ALL membership privileges to help you enjoy breakfast under the most suitable conditions.

Yes. Non-hotel guests are welcome to enjoy the breakfast buffet at MOASIS at Mercure Seoul Magok without staying at the hotel.
Please note that the restaurant can be especially busy on weekends and public holidays, and seating may become fully booked during peak hours. If you have a preferred dining time, we recommend making a reservation in advance.
For the most enjoyable experience, we also recommend contacting the restaurant before your visit to confirm availability and secure your reservation.

No. Advance reservations are not required to dine at MOASIS at Mercure Seoul Magok, and walk-in guests are welcome.
However, seating is subject to availability, and you may experience a waiting time or limited availability during busy periods. The restaurant is especially popular on weekends, public holidays, and during peak dining hours, so we highly recommend making a reservation in advance.
To ensure a smooth and comfortable dining experience at your preferred time, booking ahead is the best option.

Outside food is not permitted at MOASIS at Mercure Seoul Magok.
However, guests may bring their own wine or whisky subject to the restaurant's corkage policy. The corkage fees (inclusive of VAT) are as follows:

Wine: KRW 50,000 per bottle
Whisky: KRW 100,000 per bottle

To ensure a smooth dining experience, we recommend informing the restaurant in advance of the type and number of bottles you plan to bring. If you have any questions about our corkage policy, please contact the restaurant before your visit.

Yes. MOASIS at Mercure Seoul Magok offers vegetarian menu options and can assist guests with vegan dietary preferences or food allergies whenever possible.
If you have specific dietary requirements, we recommend informing the restaurant when making your reservation. Please let us know your preferred diet, any food allergies or ingredients to avoid, and the severity of your allergy. Our team will review the available menu options and provide appropriate guidance to help ensure a safe and enjoyable dining experience.
At MOASIS, we are committed to accommodating our guests' dietary needs whenever possible and providing attentive, personalized service for every visit.

Yes. Guests dining at MOASIS, the restaurant at Mercure Seoul Magok, receive complimentary parking for up to three hours for one vehicle.
If your parking duration exceeds the three-hour complimentary period, an additional parking fee of KRW 1,000 per 15 minutes will apply.
To receive your complimentary parking benefit, please ensure that your parking is validated after your meal. If you need assistance, our restaurant staff or the Front Desk will be happy to help.
Mercure Seoul Magok provides convenient parking for both hotel guests and restaurant visitors, making it easy to enjoy your dining experience with us.

Yes. ALL Accor+ Explorer (formerly :  Accor Plus) members can receive food and beverage discount benefits at Mercure Seoul Magok.
The applicable benefits are as follows:

Up to 10 guests, including the member:
30% discount on food and 15% discount on beverages
11 to 20 guests, including the member:
10% discount on both food and beverages

For group reservations exceeding 20 guests, discount benefits may be limited. We recommend confirming the membership benefits and applicable guest number criteria before your visit.

M Lounge & Bar at Mercure Seoul Magok is a stylish hotel lounge where guests can enjoy a selection of cocktails, wine, whisky, coffee, and light snacks while taking in panoramic views through floor-to-ceiling windows.
With its relaxing atmosphere and elegant interior, M Lounge & Bar is the perfect place for a variety of occasions, from a casual afternoon tea break and evening drinks to business meetings and social gatherings.
Whether you are looking for a quiet place to unwind, a sophisticated venue for a conversation, or a comfortable space to enjoy beverages with friends, M Lounge & Bar offers a refined and memorable lounge experience in Magok.

Yes. At M Lounge & Bar at Mercure Seoul Magok, guests can enjoy a selection of beverages and light dining while taking in the relaxing views through the lounge’s floor-to-ceiling windows.
During the day, M Lounge & Bar provides a comfortable setting for a leisurely tea time, while in the evening, guests can enjoy a more sophisticated atmosphere with wine, cocktails, and other beverages.
Whether you are looking for a peaceful place to relax, a casual meeting venue, or an elegant evening experience, M Lounge & Bar offers a memorable hotel lounge experience with beautiful views and a comfortable ambiance.

Yes. At M Lounge & Bar at Mercure Seoul Magok, our professional sommeliers and bartenders provide personalized recommendations for wines and cocktails based on each guest’s preferences.
Even if you are not familiar with wine or cocktails, our team is happy to guide you in selecting the most suitable beverage according to your taste, occasion, and desired atmosphere.
Whether you are looking to enjoy a signature cocktail, discover a new wine, or simply relax with a carefully selected drink, M Lounge & Bar offers a personalized and memorable beverage experience at Mercure Seoul Magok.

Yes. At M Lounge & Bar at Mercure Seoul Magok, guests can enjoy carefully prepared hand-drip coffee crafted by professional baristas.
The hand-drip coffee service is ideal for guests who appreciate the delicate aroma and rich flavors of freshly brewed coffee. It is also a popular choice for a relaxing tea time, casual business meeting, or a quiet moment to unwind in a comfortable lounge setting.
With attentive service and a sophisticated atmosphere, M Lounge & Bar provides a refined coffee experience for guests looking to enjoy quality beverages at Mercure Seoul Magok.

Yes. M Lounge & Bar at Mercure Seoul Magok offers a comfortable hotel lounge experience with professional service at a reasonable price point.
Guests can enjoy a relaxing atmosphere, quality beverages, and food options without the 부담 of a traditional luxury lounge experience. It is an ideal choice for those who want to experience the ambiance and hospitality of a hotel lounge in a more approachable way.
Whether you are looking for a casual meeting place, a relaxing break, or a comfortable space to enjoy drinks and light meals, M Lounge & Bar provides excellent value with a refined yet welcoming atmosphere.

Yes. M Lounge & Bar at Mercure Seoul Magok is a suitable venue for business meetings, networking, and casual professional gatherings.
During the day, guests can enjoy coffee, tea, and light refreshments in a calm and comfortable setting, making it an ideal space for business discussions, client meetings, and networking. In the evening, the lounge transforms into a relaxing venue for small gatherings, social occasions, and dates.
With its comfortable seating, sophisticated atmosphere, and attentive hotel service, M Lounge & Bar provides a flexible space that can be enjoyed before or after meetings, business appointments, or leisure activities in the Magok area.

Yes. Guests can enjoy live performances at M Lounge & Bar at Mercure Seoul Magok through the regular “Music & Night” program.
Combining live music with a selection of beverages and light dining options, Music & Night offers a more memorable evening experience in a sophisticated hotel lounge atmosphere.
As the performance schedule may vary depending on the hotel’s program schedule and special events, we recommend checking the latest event availability before your visit. Enjoy a relaxing evening with music, drinks, and the elegant ambiance of M Lounge & Bar.

“Music & Night” at M Lounge & Bar at Mercure Seoul Magok is a regular dining program that combines live performances with carefully prepared food and beverage selections by our chefs and sommeliers.
Guests can enjoy a more special evening experience with live music, curated dishes, and premium beverages in an elegant lounge atmosphere. The program is ideal for anniversaries, special occasions, romantic evenings, or memorable gatherings where guests want to enjoy both dining and entertainment together.
As the schedule and program details may vary, we recommend contacting M Lounge & Bar at Mercure Seoul Magok in advance for the latest information and availability.

Yes. M Lounge & Bar at Mercure Seoul Magok welcomes guests who prefer not to consume alcoholic beverages.
In addition to a selection of wines, cocktails, and spirits, the lounge offers hand-drip coffee, tea, non-alcoholic beverages, and light dining options, allowing guests to enjoy the space according to their preferences.
Whether you are looking for a quiet place to relax, a casual meeting venue, or a comfortable space to enjoy quality beverages and light meals, M Lounge & Bar provides a welcoming atmosphere for all guests.

Yes. M Lounge & Bar at Mercure Seoul Magok offers to-go food options that guests can conveniently enjoy after using the swimming pool, either in their guest room or at their preferred location.
These convenient take-away options are ideal for guests who need a light meal or snack during a busy schedule, allowing them to enjoy quality food without interrupting their plans.
Available menu items may vary depending on the season and hotel operations. We recommend checking with M Lounge & Bar at Mercure Seoul Magok during your visit for the latest menu availability and options.

Guests visiting M Lounge & Bar at Mercure Seoul Magok receive complimentary parking for up to three hours for one vehicle.
If your parking duration exceeds the complimentary period, an additional parking fee of KRW 1,000 per 15 minutes will apply.
For a more convenient visit, we recommend confirming your parking benefit with the lounge staff when using M Lounge & Bar. Our team will be happy to assist you with any parking-related inquiries.

Yes. ALL Accor+ Explorer (formerly Accor Plus) members can enjoy food and beverage discount benefits at MOASIS and M Lounge & Bar at Mercure Seoul Magok.
The discount benefits are as follows:
Up to 10 guests, including the member:
30% discount on food and 15% discount on alcoholic beverages
11 to 20 guests, including the member:
10% discount on both food and alcoholic beverages
The applicable benefits may vary depending on the membership status and number of guests. We recommend confirming your eligibility and applicable discount conditions before your visit.
Please inform the restaurant of your ALL Accor+ membership when making a reservation or before payment, and our team will assist you with the available benefits.

Mercure Seoul Magok offers a variety of meeting rooms and event venues designed to accommodate different types of gatherings, from corporate events and conferences to private celebrations.
Located on the 4th floor, the hotel features the Genesis Ballroom, which offers a spacious layout with a high ceiling and an open, elegant atmosphere, as well as Studio M1 and Studio M2, which are ideal for smaller meetings, seminars, and intimate events.
Depending on the size, purpose, and style of your event, our team can recommend the most suitable venue arrangement to create a successful and memorable experience.
From business meetings and corporate events to family celebrations and private gatherings, Mercure Seoul Magok provides flexible event spaces and personalized support tailored to each guest’s needs.

Yes. The Genesis Ballroom at Mercure Seoul Magok is an ideal venue for professional business events, including corporate seminars, forums, conferences, and presentations.
Featuring a high ceiling, spacious layout, and a large LED screen, the Genesis Ballroom provides an excellent environment for presentations and professional gatherings. The well-designed event space helps enhance audience focus while delivering a seamless event experience with the attentive service of an international hotel.
Our event team provides personalized consultation and can assist with customized setups based on your event purpose, format, and requirements to ensure a successful and memorable business event.

Yes. The Genesis Ballroom at Mercure Seoul Magok is equipped with a large LED screen that can be used for various business and event purposes.
The high-resolution LED screen is ideal for displaying presentation materials, promotional videos, corporate brand content, and event visuals, making it suitable for product launches, corporate seminars, conferences, and official events.
Our event team provides detailed guidance on LED screen usage and technical requirements based on the purpose and format of your event, helping ensure a smooth and successful event experience.

Yes. The Genesis Ballroom at Mercure Seoul Magok features a bright and open atmosphere with abundant natural light through floor-to-ceiling windows and a spacious view overlooking Magok Plaza.
The open design creates a comfortable and refreshing environment, allowing guests to enjoy events in a bright and welcoming setting rather than a confined space. This makes the Genesis Ballroom an excellent choice not only for corporate events, seminars, and conferences, but also for family celebrations and various private gatherings.
For guests who value both event functionality and an inspiring atmosphere, the Genesis Ballroom offers a distinctive venue experience with beautiful views, natural light, and the professional service of Mercure Seoul Magok.

The Genesis Ballroom at Mercure Seoul Magok can accommodate different numbers of guests depending on the seating arrangement and event format.
Round table setup: Up to 82 guests
Theater-style seating: Up to 150 guests
Our event team provides customized recommendations based on your event purpose, program format, and guest number to ensure an efficient and comfortable venue setup.
For a more detailed arrangement plan and personalized consultation, we recommend contacting the hotel in advance with your expected number of attendees and event requirements.

Yes. Mercure Seoul Magok offers Studio M1 and Studio M2, which are ideal venues for small corporate meetings, training sessions, workshops, and internal business meetings.
Each studio can accommodate up to 20 guests with a round table setup, and when Studio M1 and Studio M2 are combined, the space can accommodate up to 50 guests.
With flexible layouts and a practical, comfortable environment, Studio M1 and Studio M2 are suitable for various types of small-scale business events. Our event team can also recommend the most appropriate setup based on your event purpose and requirements.

Yes. At Mercure Seoul Magok, you can arrange a complete event package by combining our meeting rooms, event venues, and MOASIS restaurant for corporate seminars, coffee breaks, group dining, and networking programs.
By coordinating the event venue and dining services in one place, organizers can manage schedules more efficiently and provide a seamless experience for attendees.
This integrated service is especially convenient for corporate events, seminars, workshops, conferences, and group programs, allowing guests to enjoy professional event facilities together with high-quality dining options. Our event team can provide customized recommendations based on your event purpose, schedule, and requirements.

Yes. Mercure Seoul Magok is located in the same building as COEX Magok, allowing guests to conveniently combine exhibitions, conventions, corporate events, and hotel services such as meetings, banquets, accommodation, and dining as part of one seamless schedule.
Guests attending exhibitions, conferences, seminars, and corporate events at COEX Magok can conveniently utilize the hotel’s meeting rooms for business discussions, enjoy group dining or business lunches at MOASIS, host banquet events, and arrange accommodations all in one location.
One of the key advantages is the excellent accessibility between the event venue and the hotel, minimizing travel time and providing greater convenience for attendees, VIP guests, and business partners.
Mercure Seoul Magok offers flexible event solutions by combining meeting rooms, banquet facilities, restaurants, and guest rooms to suit various business needs, including corporate events, workshops, seminars, VIP hospitality, and group stays.
With its direct connection to COEX Magok and comprehensive hotel services, Mercure Seoul Magok is an ideal business hotel for companies planning events that combine exhibitions, conferences, and hospitality programs.

Yes. Mercure Seoul Magok offers suitable venues for a variety of private events, including small weddings, first birthday celebrations, birthday parties, and family banquets.
Guests can utilize the Genesis Ballroom and Studio M1 & M2 spaces, with venue arrangements and dining options customized according to the event purpose, budget, and number of guests.
Our event team provides personalized consultation to help create a meaningful and comfortable celebration, from venue setup and menu selection to overall event planning.
Whether you are planning an intimate wedding, a special family gathering, or a memorable celebration with loved ones, Mercure Seoul Magok offers a refined venue experience with attentive hotel service.

Guests attending meetings and banquet events at Mercure Seoul Magok can enjoy complimentary parking during the event period.
To receive the parking benefit, guests are required to complete parking registration using the parking registration tablet located in front of the 4th-floor elevators.
For a smooth and convenient experience, we recommend confirming that your parking registration has been completed on the day of the event.
Mercure Seoul Magok provides convenient parking support to ensure that guests attending corporate events, meetings, and private celebrations can enjoy their visit comfortably.

To receive a quotation for corporate events or banquet reservations at Mercure Seoul Magok, please provide details such as your preferred date and time, event purpose, number of attendees, seating arrangement, food and beverage requirements, and any equipment requests.
Our professional banquet team will provide a customized proposal based on your event requirements, including the most suitable venue options and event arrangements to ensure efficient planning and a successful event.
For reservations and inquiries, please contact the Banquet Reservation Office at 02-2261-6300. Our team will be happy to assist you with personalized consultation and event planning.

Mercure Seoul Magok offers two dining venues located on the 6th floor: MOASIS, the hotel’s buffet restaurant, and M Lounge & Bar, a stylish hotel lounge.
MOASIS offers a variety of buffet experiences featuring fresh seasonal ingredients, including breakfast, lunch, and dinner options. It is suitable for various occasions such as family dining, business meals, gatherings, and special celebrations.
M Lounge & Bar provides a relaxing atmosphere where guests can enjoy a selection of beverages, including coffee, tea, wine, cocktails, and whisky, along with light food options. It is ideal for casual meetings, afternoon tea, evening drinks, or a comfortable place to unwind.
Guests can choose the venue that best matches their purpose, whether they are looking for a full dining experience, a relaxing tea time, or an enjoyable evening with beverages.

In-room Dining at Mercure Seoul Magok is available daily from 7:00 AM to 11:00 PM, with the last order at 10:30 PM.
Guests can enjoy a variety of menu options in the comfort of their room, including hot meals, light snacks, beverages, and alcoholic drinks. Whether you prefer a relaxing meal after a busy day or a convenient dining option without leaving your room, In-room Dining provides a comfortable and enjoyable experience.
For detailed menu selections and pricing, please refer to the In-room Dining menu book available in your guest room. If you need any assistance or recommendations, our hotel team will be happy to help.

Mercure Seoul Magok operates these standard check-in and check-out times to provide guests with a comfortable and well-prepared stay. Before each arrival, guest rooms undergo thorough cleaning, hygiene checks, and facility inspections to ensure the best room condition and service quality.
Guests arriving before check-in time or departing after check-out time can use the complimentary luggage storage service at the Front Desk, allowing them to enjoy their schedules more conveniently.
Early check-in and late check-out requests are subject to availability based on the hotel’s occupancy and operational conditions on the day of arrival or departure. Additional charges may apply depending on the request. Guests who require early check-in or late check-out are recommended to contact Mercure Seoul Magok in advance for availability and applicable fees.

Yes. Early check-in and late check-out are available at Mercure Seoul Magok, subject to room availability and hotel operating conditions.
Availability may vary depending on the hotel occupancy, room preparation schedule, and operational status on the day of arrival or departure. Guests who would like to request early check-in or late check-out are recommended to make the request when booking or contact the hotel before arrival. Our team will check the availability and provide guidance accordingly.
Some ALL – Accor Live Limitless (ALL) members may receive early check-in or late check-out benefits depending on their membership tier and reservation conditions. The applicable benefits may vary by membership status.
For the most accurate information, please contact Mercure Seoul Magok in advance regarding your preferred check-in or check-out time.

At Mercure Seoul Magok, additional charges for Early Check-in and Late Check-out are applied based on the requested extension time and are calculated according to the room rate for the day.
Availability of these services is subject to the hotel’s room occupancy, room preparation schedule, and operational conditions on the requested date.
■ Early Check-in
Before 6:00 AM: 100% of the room rate for the day will be charged
From 6:00 AM to 12:00 PM: 50% of the room rate for the day will be charged

■ Late Check-out
Until 5:00 PM (17:00): 50% of the room rate for the day will be charged
After 5:00 PM (17:00): 100% of the room rate for the day will be charged

Early check-in and late check-out requests will be confirmed after reviewing the hotel’s room availability and operational conditions on the day.
Some ALL – Accor Live Limitless (ALL) members may receive early check-in or late check-out benefits depending on their membership tier and reservation conditions. Guests who wish to request these services are recommended to contact Mercure Seoul Magok in advance for availability and applicable charges.

The process for changing or canceling a reservation at Mercure Seoul Magok depends on the booking channel used at the time of reservation.

Reservations made through the Mercure Seoul Magok official website or directly with the hotel:
Please contact the Mercure Seoul Magok Reservation Office or hotel customer service for assistance with reservation changes or cancellations.
Reservations made through online travel agencies (OTAs) such as Agoda, Booking.com, or Expedia:
Reservation changes or cancellations must be processed directly through the same OTA website or mobile application where the booking was made. Mercure Seoul Magok is unable to directly modify or cancel reservations made through third-party booking platforms.

The availability of changes or cancellations, as well as any applicable cancellation fees, may vary depending on the rate plan, booking conditions, and cancellation policy selected at the time of reservation.

For the most accurate information, please check the cancellation terms provided with your reservation confirmation or contact Mercure Seoul Magok for assistance.

The cancellation fee (penalty) policy for reservations at Mercure Seoul Magok varies depending on the rate plan and booking conditions selected at the time of reservation.

Some rate plans allow free cancellation within the specified cancellation period, while other rates may require a cancellation fee. Prepaid rates, promotional rates, and special offer packages may have restrictions on changes, cancellations, or refunds, and cancellation charges may apply.

The exact cancellation deadline and applicable cancellation fee can be found in the reservation terms provided at the time of booking confirmation.

If you need to change or cancel your reservation, please proceed through the original booking channel:

Reservations made through the Mercure Seoul Magok official website or hotel reservation office: Contact the hotel directly for assistance.
Reservations made through online travel agencies (OTAs) such as Agoda, Booking.com, or Expedia: Please request changes or cancellations directly through the respective OTA website or application.

For the most accurate information regarding your reservation cancellation policy, please check your booking confirmation details or contact Mercure Seoul Magok.

Same-day reservation cancellation is not available at Mercure Seoul Magog.

If a reservation is canceled on the day of arrival, a cancellation fee (penalty) may apply according to the reservation terms. Depending on the selected rate plan and booking conditions, the charge may be equivalent to one night’s room rate or the full accommodation amount.

Cancellation policies may vary depending on the rate plan, promotional conditions, and booking channel. For detailed cancellation rules, please refer to the cancellation policy provided at the time of reservation confirmation.

For any reservation changes or cancellation inquiries, please contact Mercure Seoul Magok or the original booking platform where the reservation was made.

No. Mercure Seoul Magok does not allow minors under the age of 19 to stay at the hotel without an accompanying adult.

In accordance with the hotel’s safety standards and operating policies, individual stays by minors are not permitted, even with parental or legal guardian consent.

A parental consent form or minor accommodation agreement alone is not sufficient for check-in, and Mercure Seoul Magok does not provide a separate minor accommodation consent form.

For further details regarding age requirements and accommodation policies, please contact the Mercure Seoul Magok Reservation Office before making a reservation.

Yes. At Mercure Seoul Magok, it is possible for the person making the reservation and the actual guest staying at the hotel to be different, and another person may make the reservation or pay for the accommodation.

However, when the reservation holder and the staying guest are different, additional verification of the reservation details and guest information may be required during the check-in process.

If the room payment is made using a third-party credit card, the hotel may request additional documents, such as a Credit Card Authorization Form, a copy of the credit card, and identification documents, in accordance with the hotel’s payment security policy and procedures to prevent unauthorized use.

To ensure a smooth check-in experience, guests using a third-party reservation or payment method are recommended to contact the Mercure Seoul Magok Reservation Office in advance or before arrival.

For group reservations, corporate events, workshops, and seminars at Mercure Seoul Magok, guests can contact the hotel’s Sales Team or Reservation Team for personalized assistance.

Mercure Seoul Magok is a business hotel located in Magok district, Seoul, offering various services for corporate clients, including group room reservations, meeting room arrangements, seminars, workshops, corporate training programs, and business events. Our team provides customized proposals based on your event details, including event size, schedule, number of rooms required, and food & beverage requirements.

Located near Magoknaru Station, Gimpo International Airport, LG Science Park, COEX Magok, and One Grove, Mercure Seoul Magok offers excellent accessibility and is an ideal choice for corporate groups and business travelers.

For group reservations or corporate event inquiries, please contact Mercure Seoul Magok at 02-2261-6300 or reach out through the hotel’s official contact channels. Our professional team will provide detailed guidance and support for your event planning.

The method for checking or receiving your reservation confirmation for Mercure Seoul Magok may vary depending on the booking channel used.

Reservations made through the Mercure Seoul Magok official website, ALL – Accor Live Limitless (ALL) official channels, or the hotel reservation team:
A reservation confirmation will be sent to the email address provided at the time of booking after the reservation is completed. If you do not receive the confirmation email, please check your spam or junk mail folder first. If the email is still unavailable, please contact the Mercure Seoul Magok Reservation Team or hotel representative number for assistance with verifying your reservation and requesting a resend of the confirmation.
Reservations made through online travel agencies (OTAs) such as Agoda, Booking.com, or Expedia:
The reservation confirmation can be found in the reservation history section of the respective OTA website or mobile application. For confirmation documents, reservation changes, cancellations, or payment-related inquiries, please contact the booking platform directly.

When contacting Mercure Seoul Magok regarding your reservation confirmation, please provide your reservation holder’s name, scheduled stay date, and reservation number for faster assistance.

At Mercure Seoul Magok, a deposit or payment card verification may be required at check-in depending on the reservation conditions and payment method.

For reservations where the room charge has not been paid in advance, payment for the accommodation may be processed at check-in. In addition, guests may be asked to provide a credit card or other payment method to cover any additional charges that may occur during the stay.

Even for reservations that have been prepaid, the hotel may verify a payment method at check-in, as additional charges may occur for services such as restaurant usage, hotel facilities, extra guests, late check-out, or other incidental expenses.

Whether a deposit is required may vary depending on the booking channel, rate plan, stay period, and payment status. For the most accurate information, please contact the Mercure Seoul Magok Reservation Team or Front Desk before arrival.

At Mercure Seoul Magok, a deposit or payment method verification may be required at check-in to confirm any outstanding room charges and cover potential additional expenses during the stay.

Even if the room has been prepaid, a deposit or credit card authorization may be requested according to hotel policy, as additional charges may occur for services such as restaurant usage, extra guests, extra beds, late check-out, and other incidental expenses.

The deposit is generally held as a security guarantee for any additional charges incurred during the stay, separate from the room rate.

The standard deposit amount is as follows:

Stays up to 7 nights: KRW 100,000
Stays from 7 nights to less than 14 nights: KRW 300,000
Stays of 14 nights or longer: KRW 500,000

Upon check-out, if there are no additional charges, the deposit will be released or refunded.

For guests providing a credit card, the hotel will process an authorization cancellation upon check-out. The actual time required for the available credit limit to be restored may vary depending on the card issuer and payment method. In general, it may take up to approximately 14 business days for the cancellation to be reflected.

Deposit requirements and procedures may vary depending on the reservation conditions, length of stay, and payment method. For more accurate information, please contact the Mercure Seoul Magok Front Desk or Reservation Team before arrival.

At Mercure Seoul Magok, a credit card verification or authorization is generally required for the deposit process. The availability of cash or debit card payments may vary depending on the reservation conditions and the situation at the hotel.

The deposit at check-in is used as a security procedure to cover any additional charges that may occur during the stay, such as restaurant usage, extra guests, extra beds, late check-out, or other incidental expenses.

For credit card payments, the hotel may proceed with a card authorization or payment verification process. If there are no additional charges at check-out, the authorization will be canceled or the applicable refund process will be initiated.

The refund method and processing time may vary depending on the payment method, card issuer, bank, and whether the card is domestic or international. In some cases, it may take additional time for the released amount to be reflected on the card limit or account.

As the available deposit payment methods may differ depending on the reservation details and check-in circumstances, guests are recommended to contact the Mercure Seoul Magok Front Desk or Reservation Team before arrival for the most accurate information.

Yes. Mercure Seoul Magok provides complimentary luggage storage service before check-in for arriving guests.

If you arrive at the hotel before the standard check-in time, you can leave your luggage at the Front Desk until your room is ready. This service is especially convenient for guests who would like to explore Magoknaru Station area, Gimpo International Airport, nearby attractions in Seoul, or business appointments in the area before checking into the hotel.

As Mercure Seoul Magok is directly connected to Magoknaru Station, guests can conveniently store their luggage first and continue their schedule using public transportation.

For security reasons, guests are advised to keep valuables such as cash, passports, electronic devices, and fragile items with them, as the hotel recommends not storing these items in luggage storage.

Luggage storage availability may vary depending on the hotel’s operational conditions, size, and quantity of luggage. Guests requiring storage for large baggage or group luggage are recommended to contact the Mercure Seoul Magok Front Desk in advance for assistance.

For check-in at Mercure Seoul Magok, guests are required to present a valid identification document or passport for reservation and guest verification.

Korean guests: Please prepare a photo ID such as a Resident Registration Card or Driver’s License.
International guests: Please present a valid passport.

During check-in, the hotel will verify the guest name, reservation number, and stay details. Bringing your reservation confirmation together with your identification document is recommended to ensure a faster and smoother check-in process.

If you are unable to present an identification document, the hotel may verify your reservation using information such as the reservation holder’s name and reservation number. However, additional verification procedures may be required depending on the circumstances.

For a smooth check-in experience, guests are recommended to bring their valid ID or passport and reservation confirmation details when arriving at Mercure Seoul Magok.

Yes. Guests who have a scheduled stay at Mercure Seoul Magok may send packages to the hotel before check-in.

When sending a package, please include the following information clearly to ensure smooth delivery and identification:

Guest name (reservation holder’s name)
Check-in date
Contact information

If the required information is missing, package identification and delivery to the guest may be delayed.

Please note that storage may be limited for certain items, including refrigerated or frozen items, fragile goods, and high-value valuables. Guests are recommended to contact Mercure Seoul Magok in advance before sending such items.

After the package arrives at the hotel, guests can receive it at the Front Desk during check-in after verification of the reservation information.

Yes. Mercure Seoul Magok accepts major domestic and international credit cards, including:

VISA
MasterCard
American Express (AMEX)
JCB
UnionPay

Guests can use international credit cards for payments including room charges, deposits, restaurant bills, and other hotel facility expenses. Credit cards issued overseas are also accepted.

However, some international credit cards may not be processed depending on the card issuer’s policy, overseas payment authorization status, available credit limit, or payment terminal approval conditions.

For a smooth payment experience, guests using an overseas-issued card are recommended to check with their card issuer in advance to confirm that international transactions are available.

Mercure Seoul Magok provides convenient payment options for both domestic and international guests.

At Mercure Seoul Magok, contactless mobile payment services such as Samsung Pay and Apple Pay are available.

However, QR code or barcode-based payment methods, including Naver Pay, Kakao Pay, and Alipay, are currently not available at the hotel.

Guests are recommended to bring a physical credit card or an available contactless payment method when using hotel services, including accommodation, restaurants, and other facilities.

Payment availability may vary depending on payment system updates and operational conditions. For further assistance, please contact the Mercure Seoul Magok Front Desk or relevant department before your visit.
 

Yes. Mercure Seoul Magok can issue tax invoices or cash receipts depending on the payment method and applicable regulations.

For corporate guests, a tax invoice can be requested based on the company’s business registration information.

For individual guests, a cash receipt may be issued when payment is made by cash or eligible cash-equivalent payment methods.

Please note that the availability and issuing process for tax invoices and cash receipts may vary depending on the actual payment method, booking channel, payer information, and applicable tax regulations.

For reservations that are prepaid through online travel agencies (OTAs) such as Agoda, Booking.com, or Expedia, the payment receipt or tax documentation may need to be requested directly from the respective booking platform rather than the hotel.

Guests who require a tax invoice or cash receipt are recommended to confirm the issuance process with Mercure Seoul Magok or the relevant booking channel before payment.

Yes. Mercure Seoul Magok provides foreign currency exchange service for the convenience of hotel guests.

The available currencies for exchange are:

USD (United States Dollar)
JPY (Japanese Yen)
CNY (Chinese Yuan)
GBP (British Pound)
EUR (Euro)

Guests can inquire about the exchange service at the Front Desk. Please note that availability and the exchangeable amount may vary depending on the hotel’s operational conditions and available currency supply.

If you require exchange for currencies other than those listed above, the hotel can provide guidance on nearby financial institutions where foreign currency exchange may be available.

Guests who need currency exchange are recommended to contact the Mercure Seoul Magok Front Desk in advance or inquire upon arrival for the most convenient service.

At Mercure Seoul Magok, late check-out availability and the latest possible check-out time may vary depending on the hotel’s room availability and operational conditions on the day of departure.

In general, late check-out may be available until 5:00 PM (17:00), subject to availability.

The applicable additional charges are as follows:

Check-out by 5:00 PM (17:00): 50% of the room rate for the day will be charged
Check-out after 5:00 PM (17:00): 100% of the room rate for the day may be charged

Please note that late check-out requests may be limited depending on factors such as hotel occupancy, upcoming reservations, and room cleaning schedules, so advance confirmation may not always be guaranteed.

Some ALL – Accor Live Limitless (ALL) members may receive late check-out benefits according to their membership tier. However, the availability of this benefit is also subject to the hotel’s room conditions on the day.

Guests who would like to request a late check-out are recommended to contact the Mercure Seoul Magok Front Desk at check-in or during their stay for availability and applicable charges.

Yes. Mercure Seoul Magok offers special rates and customized long-stay packages for guests planning extended stays.
Long-stay rates may vary depending on the length of stay, room type, number of guests, booking date, and room availability. Customized offers can be provided based on the guest’s purpose and requirements, including:
- Business trips, Long-term project stays, Corporate extended stays, Relocation or temporary accommodation needs

Guests planning a long-term stay are recommended to provide details such as the expected stay period, number of rooms required, and preferred room type to the Mercure Seoul Magok Reservation Team.
The hotel will review availability and provide detailed information regarding long-stay rates, room options, and customized arrangements.

Mercure Seoul Magok is conveniently located near various attractions, shopping areas, business districts, and nature spaces that are suitable for both leisure and business travelers.
Popular places near the hotel include Seoul Botanic Park, LG Science Park, COEX Magok, One Grove, Han River Park, Gimpo Airport, and Lotte Mall Gimpo Airport.
Seoul Botanic Park and Han River Park are ideal for walking, relaxation, and enjoying nature in the city. Lotte Mall Gimpo Airport offers shopping, dining, entertainment, and a movie theater, making it a convenient destination for guests looking for leisure activities.
For business travelers, LG Science Park, COEX Magok, and One Grove are located nearby, providing easy access to major corporate offices and business facilities. The hotel is also conveniently located near Gimpo Airport, making it suitable for guests traveling on domestic or international flights.
For information about nearby attractions, restaurants, shopping areas, or transportation options, guests may contact the Front Desk of Mercure Seoul Magok for personalized recommendations.

Yes. Mercure Seoul Magok is located near various shopping malls, supermarkets, and convenient lifestyle facilities.
Nearby shopping destinations include Lotte Mall Gimpo Airport, E-Mart Traders, and Olive Young, where guests can purchase groceries, daily necessities, travel items, cosmetics, and other products. Lotte Mall Gimpo Airport is a convenient leisure destination offering shopping, restaurants, entertainment facilities, and a movie theater.
In addition, the building where Mercure Seoul Magok is located includes convenient facilities such as convenience stores, Daiso, restaurants, and retail stores, allowing guests to easily purchase essential items without traveling far from the hotel.
Operating hours and available services may vary by store. Guests who need information about nearby shopping facilities may contact the Front Desk of Mercure Seoul Magok.

Yes. Mercure Seoul Magok is surrounded by various restaurants and cafes, especially around Magongnaru Station and Seoul Botanic Park.
Guests can find a wide range of dining options near the hotel, including Korean cuisine, Japanese cuisine, Chinese cuisine, Western restaurants, casual dining, bakeries, and cafes. These restaurants are suitable for various occasions, including business meetings, family meals, casual lunches, dinner gatherings, and coffee breaks.
The hotel building and nearby commercial areas also offer various dining options, allowing guests to enjoy meals conveniently without traveling far.
For restaurant and cafe recommendations based on preferred cuisine, distance, schedule, or occasion, guests may contact the Front Desk of Mercure Seoul Magok for personalized suggestions.

Mercure Seoul Magok is located near pharmacies and medical facilities that guests can access during their stay.
A pharmacy is located on B2 level of the hotel building, allowing guests to conveniently purchase general healthcare products and daily necessities. In addition, several hospitals and medical facilities are located near the hotel, and a larger hospital is approximately a 10-minute drive away for guests who require medical attention.
In case of an emergency or if guests need information about nearby hospitals, pharmacies, or emergency medical facilities, the Front Desk of Mercure Seoul Magok can provide guidance based on the guest’s situation and transportation needs.
Please note that operating hours, available medical services, and emergency room availability may vary depending on each medical facility. Guests are advised to confirm availability before visiting. For urgent medical emergencies, guests should contact emergency services (119 in Korea) or visit the nearest emergency medical facility.

Yes. Guests can request taxi assistance and tourist information through the Front Desk at Mercure Seoul Magok.
The Front Desk provides assistance with taxi arrangements, public transportation information, airport transportation guidance, and recommendations for nearby attractions and shopping areas.
Guests can receive information about transportation options and estimated travel routes to destinations such as Gimpo Airport, Incheon International Airport, and major areas of Seoul. The hotel can also provide recommendations for nearby attractions and facilities, including Seoul Botanic Park, Han River Park, Lotte Mall Gimpo Airport, and restaurants around Magongnaru Station.
Guests who need taxi assistance or travel information may contact the Front Desk of Mercure Seoul Magok during their stay. Please note that taxi availability and travel times may vary depending on traffic conditions, weather, and time of day.

Yes. Guests staying at Mercure Seoul Magok can use the hotel parking facility free of charge.
Guests arriving by car can receive complimentary parking benefits by registering their vehicle number at the Front Desk during check-in.
Parking is available in the hotel parking facility and the connected complex building parking area, and complimentary parking is provided based on the registered hotel guest or room reservation.
Please note that parking conditions may vary depending on hotel operating policies and daily parking availability, including:
Complimentary parking duration, Number of vehicles allowed per room, Availability of parking before check-in or after check-out

Guests requiring: Long-term parking, Registration of multiple vehicles, Parking arrangements for group stays
are recommended to contact the Mercure Seoul Magok Front Desk or Reservation Team in advance for detailed guidance.

Complimentary parking at Mercure Seoul Magok is generally available for up to one vehicle per room.
Guests arriving by car can register their vehicle number at the Front Desk during check-in to receive complimentary parking benefits. Please make sure that the vehicle registration has been completed before departure, as vehicles without registration may be subject to standard parking fees.
Please note that parking conditions may vary depending on hotel operating policies and parking availability, including:
- Number of complimentary vehicles allowed per room
- Complimentary parking duration
- Availability of parking before check-in or after check-out

Guests requiring:
- Parking for more than one vehicle
- Group accommodation parking arrangements
- Event or meeting attendance parking
- Long-term parking
are recommended to contact the Mercure Seoul Magok Front Desk or Reservation Team in advance for detailed assistance.

Yes. Mercure Seoul Magok parking facility has a vehicle height restriction for safety and parking space management.
Guests arriving by vehicle are advised to check the maximum allowable vehicle height before using the parking facility, especially when driving large vehicles such as:
SUVs, Vans, Minibuses, Vehicles with roof boxes or additional cargo equipment
The parking facility is located within the hotel and connected complex building, and vehicle access may be restricted depending on the parking area and vehicle dimensions.
For guests requiring parking for oversized vehicles or vehicles with special dimensions, please contact the Mercure Seoul Magok Front Desk in advance to confirm.

Yes. Mercure Seoul Magok provides electric vehicle (EV) charging facilities within the hotel parking area for guests’ convenience.
A total of 50 EV charging stations are available in the parking facility. The charging stations are located on B3 level near each elevator hall, allowing guests to conveniently charge their vehicles after parking.
In particular, EV charging facilities are also available near the hotel guest elevator hall on B3 level, providing easier access for guests staying at Mercure Seoul Magok.
Please note that EV charging availability may vary depending on:
- Current charger usage status, Vehicle charging compatibility, Charging operator policies, Parking facility conditions
For detailed information regarding the EV charging station location, availability, or usage method, please contact the Mercure Seoul Magok Front Desk.

The nearest subway station to Mercure Seoul Magok is Magongnaru Station (마곡나루역).
Mercure Seoul Magok is directly connected to Magongnaru Station, which provides access to both: AREX Airport Railroad, Subway Line 9

Guests can use the underground connection from the station to the hotel, allowing convenient access without being affected by weather conditions.
From Magongnaru Station:
Gimpo Airport can be reached easily via AREX Airport Railroad.
Seoul Station and major transportation hubs are accessible by AREX.
Yeouido, Express Bus Terminal, and Gangnam areas are conveniently connected via Subway Line 9.
With its direct connection to Magongnaru Station, Mercure Seoul Magok offers excellent accessibility for both business travelers and leisure guests.

The most convenient way to travel from Gimpo Airport to Mercure Ambassador Seoul Magok is by using the AREX Airport Railroad.
Guests can take the AREX train from Gimpo Airport Station and travel one stop to Magongnaru Station. Mercure Ambassador Seoul Magok is directly connected to the station, allowing guests to reach the hotel through the underground passage.
Travel options:
- AREX Airport Railroad: Approximately 5–10 minutes (including station transfer and walking time)
- Taxi: Approximately 20 minutes depending on traffic conditions
For guests carrying heavy luggage or traveling late at night, taking a taxi may be a convenient option.

Mercure Seoul Magok can be conveniently accessed from Incheon International Airport by AREX Airport Railroad without a transfer.
Guests can take the AREX train from Incheon International Airport Station and get off at Magongnaru Station. The hotel is directly connected to the station through an underground passage.
Approximate travel time:
- AREX Airport Railroad: Approximately 40–50 minutes
- Taxi or private vehicle: Approximately 40–60 minutes depending on traffic conditions
Travel time may vary depending on traffic, time of day, weekends, and airport conditions.
For international travelers, using the AREX Airport Railroad to Magongnaru Station is one of the most convenient ways to reach Mercure Seoul Magok.

Currently, Mercure Seoul Magok does not operate a regular airport shuttle bus service.
Guests traveling between the hotel and airports may use:
- AREX Airport Railroad
- Taxi services
- Paid airport transfer or private transportation services

Mercure Seoul Magok is directly connected to Magongnaru Station, which provides convenient access to both Gimpo Airport and Incheon International Airport.
Transportation options:
- Gimpo Airport: One stop from Magongnaru Station via AREX
- Incheon International Airport: Direct access via AREX without transfer
For guests requiring a taxi reservation or paid airport transfer service, please contact the Mercure Seoul Magok Front Desk in advance. Availability and pricing may vary depending on the travel date, time, vehicle type, and airport location.

Seoul Botanic Park is approximately a 10–15 minute walk from Mercure Seoul Magok.
Seoul Botanic Park is one of the most popular attractions near the hotel, offering seasonal plant exhibitions, walking paths, and relaxing natural spaces. It is a great destination for families, couples, business travelers looking for a relaxing break, and guests who want to enjoy a peaceful walk during their stay.
Due to its close location, guests can easily visit Seoul Botanic Park during their free time without requiring additional transportation. It is also a recommended walking course for exploring the Magok area.
For detailed directions or recommendations for nearby attractions, guests may contact the Front Desk of Mercure Seoul Magok.

Yes. Guests may earn ALL - Accor Live Limitless points and receive eligible stay credit at Mercure Seoul Magok depending on the reservation conditions.
Reservations made through official Accor channels, including the Accor website, ALL mobile application, or direct hotel reservations, may qualify for ALL points and stay credit according to the applicable rate conditions. Guests are encouraged to provide their ALL membership number during check-in to confirm eligibility.
Please note that reservations made through some online travel agencies (OTAs), partner websites, group rates, promotional rates, or other excluded rate plans may not qualify for ALL points or stay credit.
Eligibility for ALL point accumulation depends on the booking channel and rate conditions. Guests may contact the Reservation Team or Front Desk of Mercure Seoul Magok before booking or during check-in for more detailed information.

Yes. ALL - Accor Live Limitless membership benefits may be available at Mercure Seoul Magok depending on the member’s status and reservation conditions.
ALL members may enjoy various benefits based on their membership tier, including welcome drinks, room upgrades, late check-out, and bonus point accumulation. Some higher-tier members may also receive additional benefits such as breakfast privileges, depending on the applicable membership benefits.
Please note that some benefits, including room upgrades and late check-out, are subject to hotel availability, room type, occupancy level, and operational conditions on the day of arrival. These benefits are not guaranteed in advance.
ALL membership benefits are available for eligible reservations made through official Accor channels, including the Accor website, ALL mobile application, or direct hotel bookings. Reservations made through certain online travel agencies (OTAs), partner websites, group rates, or excluded rate plans may not qualify for membership benefits.
Guests are advised to provide their ALL membership number at check-in. The Front Desk of Mercure Seoul Magok will confirm eligibility and provide guidance based on membership status and reservation details.

Yes. Mercure Seoul Magok provides Accor Plus member benefits according to membership eligibility and applicable conditions.
Accor Plus members may receive benefits such as room discounts and dining discounts at the hotel. Eligible members can use Accor Plus member rates or promotional offers when making room reservations for more value during their stay.
Accor Plus dining benefits may also be available at hotel restaurants and bars. However, discount rates and eligibility may vary depending on the outlet, menu items, number of guests, promotions, payment conditions, and hotel policies.
Accor Plus benefits require verification of valid membership and may not be combined with certain promotional rates, packages, group rates, external booking channels, or other discount offers.
For the latest Accor Plus benefits and applicable conditions, guests are recommended to contact the Reservation Team, Front Desk, or restaurant team of Mercure Seoul Magok before booking or using the service.

The Fitness Center at Mercure Seoul Magok is open daily from 7:00 AM to 10:00 PM.
The fitness center is a complimentary facility exclusively available for hotel guests, and guests may use the facility freely during operating hours throughout their stay.
The fitness center is equipped with various exercise facilities, including:
- Cardio equipment, Weight training equipment, Other fitness facilities for personal workouts
To ensure a safe and comfortable environment for all users, guests are required to wear:
- Appropriate workout attire, Indoor sports shoes

For safety reasons, the use of slippers, guest room slippers, or barefoot exercise may be restricted.
Please note that fitness center operating hours and usage guidelines may be subject to change depending on hotel operations. For the latest information, please contact the Mercure Seoul Magok Front Desk upon check-in or during your stay.

Currently, Mercure Seoul Magok Fitness Center does not provide rental services for workout clothes or sports shoes.
Guests who wish to use the fitness center are requested to bring their own:
- Workout clothes, Indoor sports shoes

For safety and a comfortable workout environment, the use of slippers, guest room slippers, or exercising barefoot may be restricted.
The fitness center is a guest-only facility available during your stay. Operating hours and usage guidelines may be subject to change depending on hotel operations.
For further assistance or detailed information, please contact the Mercure Seoul Magok Front Desk before using the fitness center.

Yes. Mercure Seoul Magok operates an indoor swimming pool with natural daylight, providing a comfortable environment for guests to enjoy swimming during their stay.
The swimming pool is open daily from 7:00 AM to 10:00 PM. Hotel guests may use the pool according to the hotel’s operating guidelines.
During busy periods, including: Weekends, Public holidays, Holiday periods, Peak seasons
the swimming pool may operate on a reservation basis to ensure a safe and comfortable experience for all guests. Available time slots and usage frequency may vary depending on:
- Room occupancy levels, Pool capacity and crowd levels, Hotel operating conditions

For safety and hygiene reasons, wearing a swimming cap is mandatory when using the pool. Guests are required to follow all safety guidelines and instructions provided by the pool staff.
Guests are requested to bring their own personal swimming items, including: Swimsuits, Swimming caps
Please note that certain items may be restricted for safety reasons.
Swimming pool operating hours, reservation procedures, scheduled maintenance days, and usage conditions may be changed depending on hotel operations. For the most up-to-date information regarding availability and reservations, please contact the Mercure Seoul Magok Front Desk at check-in or during your stay.

Yes. The indoor swimming pool at Mercure Seoul Magok is available for children when accompanied by a parent or legal guardian.
For the safety of children using the swimming pool, a parent or guardian must be present and supervise the child at all times. Guardians are required to stay close to children and ensure their safety throughout the swimming pool experience.
To maintain a safe and comfortable environment for all guests, the following activities may be restricted:
- Running around the pool area
- Diving
- Any behavior that may disturb other guests

A swimming cap is required for all guests, including children, when using the swimming pool. Guests are encouraged to bring personal swimming equipment, such as:
- Children’s life jackets, Personal swimming gear

Please note that some water-play equipment may be restricted depending on safety guidelines and hotel operating policies.
Children’s access guidelines, operating hours, reservation procedures, and detailed usage conditions may vary depending on hotel operations. For the most accurate information, please contact the Mercure Seoul Magok Front Desk at check-in or before using the swimming pool.

Yes. Mercure Seoul Magok provides a Business Corner for hotel guests.
The Business Corner is located on the 6th floor and offers basic business support services, including:
- PC access, Document printing, Basic document checking and office tasks

It is a convenient space for business travelers who need to check documents, access a computer, or print materials during their stay.
Please note that the availability of specific services, including PC, printing, scanning, and copying, may vary depending on hotel operations and equipment availability.
If you require additional business support services, please contact the Mercure Seoul Magok Front Desk for information regarding availability and usage procedures.
The operating hours and available services of the Business Corner may be subject to change according to hotel policies. For the latest information, please check with the Front Desk at check-in or during your stay.

No. Mercure Seoul Magok does not currently operate a coin-operated laundry room for guests.
Guests who require laundry services during their stay can use the hotel’s paid laundry and dry-cleaning service.
The laundry service includes:
- Laundry and dry-cleaning options
- Professional garment care service
- Convenient laundry support for hotel guests

The available services, pricing, collection process, and completion time may vary depending on:
- Type of clothing or items
- Time of laundry submission
- Hotel operating conditions

For long-stay guests or guests who require laundry service during their stay, please contact the Mercure Seoul Magok Front Desk for detailed information regarding laundry procedures, available services, and applicable charges.

Mercure Seoul Magok provides paid laundry and dry-cleaning services for hotel guests.

Laundry service fees may vary depending on:
- Type of garment or item
- Laundry method
- Time of submission
- Hotel operating conditions

Guests can check the detailed laundry price list through the laundry information sheet provided in the guest room or by contacting the Mercure Seoul Magok Front Desk.
Laundry completion time may vary depending on the submission time and service conditions. In general, laundry items may be available for same-day or next-day collection, depending on:
- Time of laundry request
- Weekends and public holidays
- Volume of laundry requests
- Type of garment and cleaning process

If you require urgent laundry service, please contact the Front Desk in advance to confirm the available options and expected completion time.
To use the laundry or dry-cleaning service, guests may complete the laundry request form available in the guest room and submit it through the Front Desk or hotel staff. The hotel team will provide guidance on the collection process and estimated return time.

Yes. Mercure Seoul Magok is connected to a building that offers various convenience facilities, including a convenience store.
The building where Mercure Seoul Magok is located has convenient shopping options on B2 floor, including:
- Convenience store
- Daiso (daily necessities and travel supplies store)
- Various restaurants and dining options

Guests can conveniently purchase:
- Snacks and beverages
- Daily necessities
- Travel items
- Personal care products

without needing to travel far from the hotel.
In addition, nearby shopping facilities such as Olive Young are available for guests who need additional personal items or lifestyle products.
The availability and exact location of vending machines may vary depending on hotel operations and building facilities. For detailed directions or assistance, please contact the Mercure Seoul Magok Front Desk during your stay.

Mercure Seoul Magok does not provide or sell general medicines, including basic medication, in accordance with applicable regulations.
If guests require common medicines such as: Pain relievers, Digestive medicine, Cold medicine, Other over-the-counter medications

they are recommended to visit a nearby pharmacy or convenience facility.
For guest convenience, the building where Mercure Seoul Magok is located has various facilities, including a convenience store and pharmacy on the B2 floor, where guests can purchase necessary medicines and daily supplies during their stay.
In case of an emergency or if medical assistance is required, guests may contact the Mercure Seoul Magok Front Desk. The hotel team can provide information about nearby:
- Pharmacies, Hospitals, Medical facilities

A major hospital is also located approximately 10 minutes away by car, providing access to more comprehensive medical services when needed.
For serious symptoms or urgent medical situations, guests are advised to immediately contact the Front Desk or seek assistance from a nearby medical facility for their safety.

Yes. Mercure Seoul Magog provides complimentary wheelchair rental service for guests, subject to availability.   
Guests who require a wheelchair during their stay may request one through the Mercure Seoul Magok Front Desk before arrival or during their stay.

Please note that:   
- Wheelchairs are available in limited quantities.   
- Availability may vary depending on the number of requests and hotel operating conditions.   
- Advance inquiry is recommended to ensure availability.

Currently, Mercure Seoul Magok does not provide stroller rental service. Guests traveling with infants or young children are recommended to bring their own stroller if needed.   
For additional assistance regarding:   
- Wheelchair rental availability   
- Accessible routes within the hotel   
- Accessibility facilities and services   
please contact the Mercure Seoul Magok Front Desk, and the hotel team will be happy to provide guidance.

Yes. Mercure Seoul Magok provides umbrella rental service for guests’ convenience during rainy weather.
Guests who need an umbrella may contact the Mercure Seoul Magok Front Desk to check availability.

Please note that:
- Rental umbrellas are available in limited quantities.
- During periods of heavy rain or high demand, umbrella availability may be limited.
- Guests are requested to return the borrowed umbrella to the Front Desk after use.
For detailed information regarding umbrella rental procedures, please contact the Front Desk during your stay.

Yes. Mercure Seoul Magok is connected to a building that offers various convenience facilities for hotel guests.
Mercure Seoul Magok is located together with COEX Magok, and the building provides a variety of commercial and convenience facilities, including:
- Convenience store
- Restaurants and dining options
- Lifestyle and shopping facilities
- Various commercial services

Guests can conveniently access these facilities during their stay for:
- Snacks and beverages
- Daily necessities
- Travel items
- Meals and dining
- Shopping and other lifestyle needs

The connected commercial facilities provide additional convenience for both business travelers and leisure guests, allowing them to enjoy meals, shopping, and daily services without needing to travel far from the hotel.
Please note that the operating hours and locations of each facility may vary by store. For detailed directions or current facility information, please contact the Mercure Seoul Magok Front Desk.